From Hangars to Lounges: How a 2-Million-Passenger Airport Runs It All on One Platform, thanks to Hikko
Uruguay's main international airport was running six commercial businesses on separate systems. Hikko built one unified Salesforce platform to manage all of them, automating contracts, billing, and operations end to end
Introduction
Aeropuerto Internacional de Carrasco is Uruguay's primary international gateway, and far more than a transit hub.
The airport operates a full commercial ecosystem: leasing retail and office spaces, managing aircraft hangars, selling advertising placements, hosting events and film shoots, running a premium VIP lounge, and dispatching private aviation services.
Each of these businesses shares the same building, the same clients, and the same finance team. But they weren't sharing the same platform.
The Challenge
Running an international airport's commercial operation means managing six very different businesses under one roof, each with its own clients, contracts, pricing logic, and billing cycles.
Retail concessions work nothing like private aviation dispatching. VIP lounge access has nothing in common with advertising placements. Yet all of it needs to be tracked, billed, and reported as part of a single commercial strategy.
As AIC's portfolio grew, so did the need for a platform that could hold all of it together, one that could handle the full range of what they do without forcing every business area into the same mold. The team needed visibility across the whole operation, automation that matched their actual workflows, and the confidence that every invoice was accurate and on time.
The Solution
Hikko built a unified commercial management platform on Salesforce, purpose-designed around how AIC actually operates.
Rather than forcing six different businesses into a generic template, we modeled each commercial area on its own terms, while connecting them through shared infrastructure for contracts, billing, and reporting.
What we deliver
Conclusion
AIC didn't need a generic CRM. They needed a platform that understood the difference between leasing a hangar and checking a VIP passenger into a lounge, and could handle both without the team having to work around it.
What we built gave their commercial team a single place to see everything, automate the repetitive, and focus on what actually drives revenue: relationships, renewals, and growth.
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