Why Companies Choose Hikko as Their Salesforce Partner

Choosing a Salesforce partner is not a procurement decision. It is a strategic one. The right partner accelerates growth, unlocks the value already sitting in your CRM helping you to get the most out of it, and turns technology into a true competitive advantage. The wrong one leaves you with a bloated implementation, frustrated users, and a roadmap that never quite delivers.

After more than a decade as Salesforce's first partner in Uruguay, and physically present in New York, Mexico City, Buenos Aires, and Montevideo, we have learned that companies don't choose Hikko because we check the boxes of a typical consulting firm. They choose us because of how we work, who we work with, and what we have built together.

Here is what that looks like in practice.

1. A track record built with world-class brands

The clearest proof of a Salesforce partner's value is not in its pitch deck. It is in the work it has shipped and the results it has delivered. Hikko has supported companies like Coca-Cola, PwC, DirecTV, Delivery Hero, Apple, Hyundai, Scotiabank, AT&T, and Salesforce itself, across industries, geographies, and levels of complexity.

Three stories in particular capture how we work.

PerfectVision: scaling nationwide operations across the U.S.

PerfectVision is a U.S. leader in telecommunications and connectivity, supporting millions of subscribers through a nationwide network of offices, technicians, and distribution centers. As the business grew, so did the operational complexity across sales, commerce, field service, and logistics, and their existing Salesforce implementation was no longer keeping up. Data was fragmented, scheduling was inefficient, and visibility into workforce and service performance was limited.

Hikko partnered with PerfectVision to redesign their Salesforce ecosystem end to end, spanning Sales Cloud, Commerce Cloud, Experience Cloud, and Field Service. We rebuilt the data model as a single source of truth, automated order management, designed self-service portals for partners and customers, and redesigned the Field Service platform with automated scheduling, route optimization, real-time inventory tracking, and proactive SMS and email communications for end customers.

Today, the platform supports tens of thousands of work orders annually, hundreds of dispatchers, and hundreds of technicians across the country. The measurable impact:

• ~25% increase in online sales through optimized Commerce Cloud experiences
• ~21% improvement in operational efficiency across sales and service execution
• ~22% improvement in product distribution performance
• ~33% increase in customer engagement through self-service and proactive communication

Coca-Cola: powering one of South America's most active bottling operations

Coca-Cola's bottling operation in Uruguay is one of the most active in South America, serving 27,000 points of sale across four distribution centers. Inspired by the success of Coca-Cola in Germany with Salesforce, the Uruguayan team asked us to help configure and adapt Sales Cloud to solve a very tangible problem: communication gaps between sales agents and customers were causing stock inaccuracies, delayed demand, and distribution friction.

We integrated Google Maps to optimize customer delivery routes, and connected legacy databases into Salesforce to keep every system in sync. The result was a dramatic reduction in planning times, better customer data quality, and higher productivity for the sales team, with managers and analysts finally getting end-to-end visibility of every route, visit, and result.

• 50% productivity boost for field vendors
• 60% reduction in waiting time
• Fully automated agent routing combining Salesforce and Google Maps
• Real-time dashboards and reports for managers and sales analysts

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Salesforce: when Salesforce itself chooses Hikko

Perhaps the most telling validation of our work is the one that comes from Salesforce itself. Their internal teams reached out to Hikko with a clear brief: how do we make sure everyone involved in an executive briefing is informed, prepared, and engaged?

In just 12 weeks, our team designed and built the Executive Briefing app, extending Salesforce's native CRM functionality by linking every meeting to an Opportunity and integrating seamlessly with Google Calendar and Quip. The app turned complex, high-stakes briefings into polished, collaborative experiences — eliminating logistical friction across 2,000+ meetings and helping teams prioritize and allocate resources more effectively.

• 2,000+ executive briefings streamlined
• 200+ positive internal reviews
• A Salesforce-native product, built by Hikko, powering Salesforce's own meetings

When Salesforce trusts a partner to build on top of its own platform, that is a signal worth paying attention to.

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2. Deep Salesforce expertise, across every cloud that matters

Technical depth is non-negotiable. Our team of 60+ Salesforce professionals holds more than 230 certifications across Salesforce's core and advanced clouds: Sales, Service, Marketing, Commerce, Experience, Field Service, Data Cloud, and Agentforce.

That depth means we can architect integrated ecosystems (as we did for PerfectVision) rather than stitching point solutions together. It also means we rarely hit a wall we haven't seen before. Whether the work is a net-new implementation, a managed services engagement, an optimization of an underperforming org, or staff augmentation for a client's in-house team, we have the certified specialists to match.

3. The meeting point of muscle and creativity

Hikko is the sum of dedicated service and disruptive product design. That phrase is not a tagline, it is how we actually work. Ten years of precise execution, combined with ten years of product innovation and creative thinking.

Most consulting partners are strong on one side or the other: they either execute reliably but without imagination, or they come up with creative ideas that never ship. Our model is built to do both. The Coca-Cola engagement is a good example of disciplined execution: clean integration, measurable productivity gains, no drama. The Salesforce Executive Briefing app is the opposite end of the spectrum: a greenfield product built in 12 weeks that Salesforce's own teams use every day.

Companies choose Hikko when they need both muscles working at once.

4. A proven methodology that delivers results, every time

Every engagement at Hikko follows the same four-step approach:

1. Discovery & assessment — We deeply understand your business, challenges, and goals before proposing anything.
2. Strategic planning — Our experts design a roadmap that aligns Salesforce technology with your business objectives.
3. Expert execution — We deliver with precision, combining technical excellence with industry best practices.
4. Continuous optimization — We don't stop at launch. We continuously refine and enhance to ensure lasting success.

This methodology is why we maintain a 4.9 client satisfaction score across engagements, and why so many of our clients evolve into long-term managed services relationships rather than one-off projects.

5. Regional presence, global reach

With offices in New York, Mexico City, Buenos Aires, and Montevideo, Hikko operates across time zones and languages (English, Spanish, and Portuguese) with teams that understand both U.S. enterprise standards and LATAM market realities.

That footprint gives our clients two things at once: the quality and accountability of a U.S.-based partner, and the agility, cost efficiency, and cultural fit of nearshore delivery. For mid-market and enterprise companies expanding across the Americas, that combination is hard to replicate.

6. Values that show up in how we work

Hikko is a B Corp–certified company and a Great Place to Work®–certified employer. We operate as a carbon-neutral company and lead Acércate al Mundo Digital, a structured digital inclusion program focused on women and emerging talent.

These commitments are not separate from our consulting work: they shape it. They influence who we hire, how we treat our clients, and the kind of long-term partnerships we build. Clients who care about governance, sustainability, and ethical business practices find a natural fit in Hikko. Clients who simply want a dependable, high-performing Salesforce partner find one too.

The common thread

Look across Coca-Cola, PerfectVision, and Salesforce, and a pattern emerges. Different industries. Different scales. Different clouds. But in every case, companies chose Hikko because they needed a partner who could combine deep Salesforce expertise with disciplined execution and real creative thinking, and deliver measurable business outcomes, not just deliverables.

That is what we do. And it is why, thirteen years in, companies keep choosing us.

Ready to move faster with Salesforce?

Let's discuss how Hikko can help your team scale smarter, operate leaner, and unlock the full value of your Salesforce investment.

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