Introduction

PerfectVision is a U.S.-based leader in telecommunications and connectivity solutions, supporting millions of subscribers through a nationwide network of offices, technicians, and distribution centers. As the business expanded, PerfectVision faced increasing operational complexity across sales, commerce, field service, and logistics, limiting visibility, scalability, and customer experience.

The challenge

PerfectVision operated with fragmented processes across product distribution, sales operations, and field service execution. The existing Salesforce implementation lacked real-time data alignment, efficient resource scheduling, and unified reporting, creating operational bottlenecks, duplicated information, and limited insight into workforce performance, service quality, and customer engagement.

The solution

Hikko partnered with PerfectVision to design and optimize an integrated Salesforce ecosystem spanning Sales Cloud, Commerce Cloud, Experience Cloud, and Field Service. The engagement combined deep discovery, architectural realignment, and continuous managed services to transform both digital and field operations.

Key capabilities delivered included:

• A unified Salesforce data model serving as a single source of truth.
• Optimized Commerce Cloud experiences for streamlined product distribution.
• Sales Cloud automation for order management and sales efficiency.
• Salesforce Experience Cloud portals for partners, customers, and self-service.
• A redesigned Field Service platform with automated scheduling, route optimization, real-time inventory, tracking, mobile technician enablement, and proactive customer communications via SMS and email.

The results

The Salesforce transformation enabled PerfectVision to operate at national scale with greater speed, visibility, and consistency. Today, the platform supports tens of thousands of work orders annually, hundreds of dispatchers, and hundreds of technicians across the U.S., delivering measurable business impact.

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Key results include:

By consolidating commerce, sales, and field operations on Salesforce, PerfectVision built a scalable, data-driven foundation that improves customer experience, accelerates decision-making, and supports long-term growth in a highly competitive telecommunications market.